Global Staffing Change and Communications Senior Manager

WHAT YOU'LL DO

The Global Staffing & Mobility Team is at the heart of many BCG key strategic transformations, enabling the company to execute its comprehensive people agenda and achieve key priorities including those associated with the realization of our client, consultant and BST value propositions.

This role will be critical in the advancement of our Global Staffing strategic priorities and requires an individual with a range of skills across project management, change management and influencing, communications and project and people leadership. As technology is a key enabler for the roll-out and implementation of our key initiatives, we are looking for someone who is passionate about digital products. The Global Staffing Senior Change and Communications Manager brings Change Management knowledge and expertise and experience collaborating with different stakeholders, other change managers, as well as product delivery teams. You will report to the Global Staffing Director and lead a team of two change managers. You will work with fellow local Staffing colleagues and partner with our Global and Regional Staffing teams, broader global functions (e.g., IT, Finance, etc.), Specialty Businesses and Consulting staff worldwide to identify, leverage and adopt best practices and lessons learned. As staffing systems and functional change manager and thought partner

• Work closely with regional and local staffing as a thought partner on devising and delivering functional process changes that support firm-wide initiatives, e.g., achieving greater efficiencies of the function, incorporating carbon lens into staffing decision-making process, and ensuring better staffing outcomes so we can deliver on our client and employee value propositions
• Collaborate with regional and local staffing on driving change management initiatives and activities to facilitate roll-out and ensure adoption of these functional process changes across systems and businesses
• As BCG’s global digital staffing tool, SAM (Staffing and More) enables the implementation of key firm-wide initiatives and processes that support these; as such, our objective is that SAM becomes the single source of truth (SSOT) for all staffing data; with this objective in mind, you will oversee SAM’s:
  • change agenda to drive usage and adoption of best practices
  • training & enablement curriculum to ensure our staffers and consultants can fully leverage the application
  • Change KPIs and metrics to track adoption and usage as well as meet SAM OKRs
• Facilitate best practice sharing of SAM use and staffing processes across different systems
• Enable change management best practice sharing and alignment among change managers in Global Staffing & Mobility team

As thought partner and collaborator to our staffing technology squads

• Ensure that the Change Management team works closely with Product Owners to:
  • build and prioritize roadmap and support with requirements refinement, providing the end user perspective
  • identify change impacts and risks to end users of tool changes, including integrations with other systems, and advise on necessary mitigation steps

As a people manager

• Manage 2 change managers as a player-coach line-manager
• Guide the development of their expertise, providing mentoring to help them identify areas for training and on-the-job expertise
• Encouraging autonomy, delegating thoughtfully, and providing a safe space for the team to grow and develop
• Creating time for feedback, 1:1 relationship building, and mentoring opportunities
Ensuring the “how” of the work performed by the team is aligned with established communication and change management best practices, technical roadmaps, and guardrails

YOU'RE GOOD AT

• Leading through influence, building long-term relationships and trust with team members and stakeholders
• Excellent interpersonal skills and strong presence, with an ability engage effectively both in 1:1 and large group settings
• Effectively tailoring your written and verbal communications to your audience, since we work across all levels of our organization, from senior leaders to local teams
• Managing ambiguity and working within a constantly evolving environment with changing priorities
• Setting and driving strategies independently; proactively taking initiative and owning projects end-to-end
• You need to be a problem solver, forward thinker and someone who is comfortable and experienced with navigating complexity
• Adopting the end users’ perspectives and bringing that lens to the table
• Immersing yourself in the functionality of the tool, focusing on what it’s supposed to achieve
• Strong organizational and project management skills, with an exemplary attention to detail and accuracy
• Working with a virtual team spread-out across time zones
• Managing and developing a team
Exhibiting the highest level of integrity and ability to manage and process sensitive data

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• You have at least a bachelor’s degree and preferably an advanced degree
• You will bring a minimum of 8-10 years of experience in a professional services organization and/or heavily matrixed organization.
• You can work autonomously, independently, with only broad direction and you are very proactive
• Preferably, you have relevant background in staffing or consulting, with experience in team and project management
• You feel comfortable working in a virtual environment and with a geographically distributed team
• Excellent verbal and written communication (Fluency in English writing and speaking)
• Excellent MS PowerPoint, Excel
• Experience operating in an Agile model is a plus
• Internal BCG candidate preferred due to existing knowledge of the culture and business landscape

YOU'LL WORK WITH
This role is part of the Global Staffing & Mobility Team and works closely with Global, Regional, and local staffing teams across BCG as well as with other inter-linked functions and across all levels of the organization.