Product Owner

Our Purpose is to improve lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value,

The Product Manager will gather and use product, customer and market related insights from different sources, such as customer feedback, sales, analytics and market analysis and competitor analysis to evolve their product area creating software products that deliver value and delight users.

In this role you will “lead” a cross functional development team and work closely UX designers to ideate, test and build the right solutions, working closely with both customers & stakeholders.

You will be highly collaborative with the ability to clearly communicate the product vision, priorities and requirements, with the ability to draw insights from qualitative and quantitative data.

As part of this role, you will coach and mentor junior members of the team. You will receive coaching and support from the head of product & head of UX and be expected to peer review your fellow product mangers work occasionally to support the development of the next stage of your career at BigChange.

• Create, define and own Internal press releases, the product vision, outcome-driven product roadmap/s and backlogs, ensuring their alignment with the wider strategy and vision.
• Be the advocate of the product and the primary point of contact between departments; becoming a bridge between customers, business, and technology.
• Defining requirements and translating non-technical requirements into a cohesive backlog containing epics, features and user stories and acceptance criteria.
• Build User Story Maps to Support the Big Picture Ruthless prioritisation of the roadmap and backlog, ensuring that your teams remain focussed on solving the most important problems and that they understand the "why" behind what they're building.
• Lead product development teams and manage development pipelines, coordinate testing efforts and keep delivery on track.
• Define, measure and monitor product success by defining and implementing product success metric

Requirements

• Understanding of modern software products (including cloud technology), agile product methodologies, frameworks and principles
• You are customer centric and you a embody a product mindset.
• Successful track record of executing and evolving strategy to define roadmaps
• Managed a product from inception to completion
• Worked with multiple agile development teams to build products
• Can solve complex customer problems
• Able to balance strategic vs tactical work

Benefits

• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Gym or zwift membership contributions.
• Income protection and death in service.
• Health care cash plan.
• Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
• Company events.
• Learning and development opportunities.

BigChange is officially an Outstanding Company to Work For, according to Best Companies 2021. On the independent Glassdoor website, we have a 4.6 out of 5 rating.

We give talent the chance to progress and be rewarded. And we see the whole person, not just the employee.

BigChange employs over 200+ BigChangers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider.

In 2021, we secured £75million investment from Great Hill Partners to take our technology global.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community. We don’t discriminate based on age; physical, mental, or sensory disability: ethnicity; family status; sex; race; religion or belief; sexual orientation; gender identity and/or expression; marital, civil union or domestic partnership status; family, or parental status. If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.