1st Line IT Support Analyst
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
BCC Group is looking for a 1st Line Support Engineer to join our team.
BCC are a long established MSP and an exciting opportunity has arisen for a self-motivated individual to join our service desk team. With a desire to learn and a keen interest in technology, candidates will need good communication skills and a willingness to be involved in all technical aspects of ICT.
Job Description:
Support the day-to-day operations of the IT department by providing technical support to users and IT professionals. This role will be responsible for assisting end users with resolving issues, troubleshooting problems, and resolving technical issues.
Our ideal candidate will have been working as a 1st line support engineer for at least 12 months with a desire to progress, learn, and take on more responsibilities with the guidance of senior team members.
Daily duties would include:-
- Work as part of the Support Team, answering the telephone and reporting faults on our call reporting database.
- Replying to emails and keeping customers up to date with relevant updates.
- Identifying and allocating faults to other team members.
- Performing proactive system monitoring – checking backups, error logs etc.
- Setting up desktops and laptops for new starters.
- Fault resolution, both remotely and on-site, escalating if required.
We will be providing on the job training in all areas. We offer a full range of additional services including programming, database design, telecommunications, networking and security, all of which would be attainable skills with our training, all we ask for is a willingness to learn,
Working hours are 09:00 to 17:30 or 08:30 to 17:00 Monday to Friday.
If you are interested in progressing your career in the IT industry please apply.
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 07/07/2023
Reference ID: BCCBS001
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 1st Line IT Support Analyst roles across BCC Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £25,000 bracket, including retirement vesting and health parity.
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