Social Media Communications Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Social Support Communications Manager Responsibilities:
- Developing and executing a comprehensive social support communications strategy to engage effectively with customers across various social media platform
- Managing and supervising the team responsible for monitoring and responding to customer inquiries, comments, and concerns on social media channels
- Proactively identifying trends, patterns, and common issues arising from social media interactions, providing actionable insights to relevant teams for continuous improvement
- Fostering and maintaining strong relationships with key stakeholders, influencers, and brand advocates to bolster brand reputation and drive customer satisfaction
- Staying up-to-date with industry trends, best practices, and emerging technologies in social media and customer support, driving innovation and improving service delivery
- Training and mentoring team members, ensuring they are equipped with effective social media communication techniques and providing ongoing guidance and support
- Managing escalated customer issues and complaints, ensuring swift resolution and maintaining a high level of customer satisfaction
- Minimum of 5 to 7 years of demonstrated experience in managing social media communications and customer support, preferably in a fast-paced environment
- Proficiency in social media management tools and analytics platforms to monitor and measure the success of communication efforts
- Bachelor's degree in communications, public relations, marketing, or a related field (or equivalent experience)
- Excellent written and verbal communication skills
- Strong understanding of various social media platforms, their functionalities, and best practices for customer engagement
- Free Breakfast Lunch and Dinner onsite
- Free use of the onsite gym
- Discretionary bonus
- Hybrid working with 3 in office, 2 from home.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Social Media Communications Manager roles across Australasian Recruitment Company's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32 - £38 bracket, including retirement vesting and health parity.
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